I can't send and receive email

Set up your phone for POP3 email

Press the main menu icon.
Press Mail.
Press the menu icon.
Press Add account.
Press Other (POP3/IMAP).
Press Email address and key in your email address.
Press Password and key in the password for your email account.
Press NEXT.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Press the field below
Press POP.
Press the field below
Press the field below
Press the field below
110
Press NEXT.
Press Login required to turn the function on or off.
Press the field below
Press the field below
Press the field below
Press the field below
25
Press NEXT.
Press the field below
Press the field below
Press FINISH.
Press the menu icon.
Press Settings.
Press Sync, Send & Receive.
Press Peak time sync.
Press the required setting.
Press Off-peak sync.
Press the required setting.
Press the Home key to return to the home screen.
  • 1
    Find "Mail"
    • Press the main menu icon.
    • Press Mail.
  • 2
    Create new email account
    • Press the menu icon.
    • Press Add account.
    • Press Other (POP3/IMAP).
  • 3
    Enter email address
    • Press Email address and key in your email address.
  • 4
    Enter password
    • Press Password and key in the password for your email account.
    • Press NEXT.
    • If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
  • 5
    Select server type
    • Press the field below "PROTOCOL".
    • Press POP.
  • 6
    Enter username
    • Press the field below "USERNAME" and key in the username for your email account.
  • 7
    Enter incoming server
    • Press the field below "POP SERVER" and key in the name of your email provider's incoming server.
  • 8
    Enter incoming port
    • Press the field below "SERVER PORT" and key 110.
    • Press NEXT.
  • 9
    Turn SMTP authentication on or off
    • Press Login required to turn the function on or off.
    • Press the field below "USERNAME" and key in the username for your email account.
    • Press the field below "PASSWORD" and key in the password for your email account.
  • 10
    Enter outgoing server
    • Press the field below "SMTP SERVER" and key in the name of your email provider's outgoing server.
  • 11
    Enter outgoing port
    • Press the field below "SERVER PORT" and key 25.
    • Press NEXT.
  • 12
    Enter email account name
    • Press the field below "ACCOUNT NAME" and key in the required name.
  • 13
    Enter sender name
    • Press the field below "YOUR NAME" and key in the required sender name.
    • Press FINISH.
  • 14
    Select settings for retrieval of new email
    • Press the menu icon.
    • Press Settings.
    • Press Sync, Send & Receive.
    • Press Peak time sync.
    • Press the required setting.
    • Press Off-peak sync.
    • Press the required setting.
  • 15
    Return to the home screen
    • Press the Home key to return to the home screen.

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.