Personal Home Support Centre Device Guides HTC Desire 626 Messaging & email I can't send and receive email

HTC Desire 626

Android 5.1
Back to section Messaging & email

I can't send and receive email

Your phone hasn't been correctly set up for POP3 email
Your phone hasn't been correctly set up for Exchange email
The email isn't written correctly
Your phone hasn't been correctly set up for Telstra Mail

Set up your phone for Telstra Mail

Press the main menu icon.
Press Mail.
Press the menu icon.
Press Add account.
Press Other (POP3/IMAP).
Press Email address and key in your Telstra email address.
Press Password and key in the password for your Telstra email account.
Press NEXT.
Press the field below
Press IMAP.
Press USERNAME and key in the username for your Telstra email account.
Press IMAP SERVER and key in imap.telstra.com.
imap.telstra.com
Press the field below
Press SSL to turn on the function.
Press the field below
993
Press NEXT.
Press Login required to turn on the function.
Press the field below
Press the field below
Press the field below
smtp.telstra.com
Press the field below
Press SSL to turn on the function.
Press the field below
465
Press NEXT.
Press the field below
Press the field below
Press FINISH.
Press the Home key to return to the home screen.
  • 1
    Find "Mail"
    • Press the main menu icon.
    • Press Mail.
  • 2
    Create new email account
    • Press the menu icon.
    • Press Add account.
    • Press Other (POP3/IMAP).
  • 3
    Enter email address
    • Press Email address and key in your Telstra email address.
      E.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 4
    Enter password
    • Press Password and key in the password for your Telstra email account.
    • Press NEXT.
  • 5
    Select server type
    • Press the field below "PROTOCOL".
    • Press IMAP.
  • 6
    Enter username
    • Press USERNAME and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 7
    Enter incoming server
    • Press IMAP SERVER and key in imap.telstra.com.
  • 8
    Turn on encryption of incoming email
    • Press the field below "SECURITY TYPE".
    • Press SSL to turn on the function.
  • 9
    Enter incoming port
    • Press the field below "SERVER PORT" and key 993.
    • Press NEXT.
  • 10
    Turn on SMTP authentication
    • Press Login required to turn on the function.
    • Press the field below "USERNAME" and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
    • Press the field below "PASSWORD" and key in the password for your Telstra email account.
  • 11
    Enter outgoing server
    • Press the field below "SMTP SERVER" and key smtp.telstra.com.
  • 12
    Turn on encryption of outgoing email
    • Press the field below "SECURITY TYPE".
    • Press SSL to turn on the function.
  • 13
    Enter outgoing port
    • Press the field below "SERVER PORT" and key 465.
    • Press NEXT.
  • 14
    Enter email account name
    • Press the field below "ACCOUNT NAME" and key in the required name.
  • 15
    Enter sender name
    • Press the field below "YOUR NAME" and key in the required sender name.
    • Press FINISH.
  • 16
    Return to the home screen
    • Press the Home key to return to the home screen.

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Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No