HTC One M9

Solution: Check our network coverage maps for coverage information and to confirm expected signal strength and speeds in your area.

If you've checked the map and aren't getting reception, but think you should be, we need to know about it. Please complete our coverage feedback form on the same page.

Solution: Turn Wi-Fi on or off

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Step 1 of 3

Step 1 of 3

1. Turn Wi-Fi on or off

Slide two fingers down the display starting from the top edge of your phone.

1. Slide two fingers down the display starting from the top edge of your phone.
2. Press the Wi-Fi icon to turn the function on or off.
3. Press the home icon to return to the home screen.

Solution: Turn data roaming on or off

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Step 1 of 6

Step 1 of 6

1. Turn data roaming on or off

Slide two fingers down the display starting from the top edge of your phone.

1. Slide two fingers down the display starting from the top edge of your phone.
2. Press and hold the mobile data icon.
3. Press Data roaming to turn the function on or off.
4. If you turn on data roaming:
5. Press OK to confirm.
6. Press the home icon to return to the home screen.

Solution: Open the browser on your phone and try loading a web page. The browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the display to log on.
If you can't log on to the Wi-Fi network, turn off Wi-Fi on your phone and connect to the internet using the mobile network.

Solution: Select network

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Step 1 of 12

Step 1 of 12

1. Find "Network operators"

Slide your finger down the display starting from the top edge of your phone.

1. Slide your finger down the display starting from the top edge of your phone.
2. Press the settings icon.
3. Press Mobile data.
4. Press Network operators.
5. Select one of the following options:
6. Select network manually, go to 2a.
7. Select network automatically, go to 2b.
8. Press Search networks.
9. Press the required network.
10. The display will tell you if you have access to the network you've chosen.
11. Press Select automatically.
12. Press the home icon to return to the home screen.

Solution: Turn flight mode on or off

Solution: Turn mobile data on or off

Previous step

Next step

Step 1 of 3

Step 1 of 3

1. Turn mobile data on or off

Slide two fingers down the display starting from the top edge of your phone.

1. Slide two fingers down the display starting from the top edge of your phone.
2. Press the mobile data icon to turn the function on or off.
3. Press the home icon to return to the home screen.

Solution: Set up your phone for internet

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Step 1 of 24

Step 1 of 24

1. Find "Access point names"

Slide your finger down the display starting from the top edge of your phone.

1. Slide your finger down the display starting from the top edge of your phone.
2. Press the settings icon.
3. Press Mobile data.
4. Press Access point names.
5. Press the menu icon.
6. Press New APN.
7. Press Name.
8. Key in Telstra Internet and press OK.
9. Press APN.
10. Key in telstra.wap and press OK.
11. Press MCC.
12. Key in 505 and press OK.
13. Press MNC.
14. Key in 01 and press OK.
15. Press Authentication type.
16. Press None.
17. Press APN type.
18. Key in default and press OK.
19. Press Bearer.
20. Press Unspecified.
21. Press the menu icon.
22. Press Save.
23. Press the field next to the data connection to fill in the field.
24. Press the home icon to return to the home screen.

Solution: Turn Wi-Fi on or off

Previous step

Next step

Step 1 of 3

Step 1 of 3

1. Turn Wi-Fi on or off

Slide two fingers down the display starting from the top edge of your phone.

1. Slide two fingers down the display starting from the top edge of your phone.
2. Press the Wi-Fi icon to turn the function on or off.
3. Press the home icon to return to the home screen.