HTC One
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Help & support guides for your HTC One
I can't send and receive picture messages
If you can't send and receive picture messages, there may be several causes of the problem.
Solution: Write and send picture messages
- Press the message icon.
- Press the new message icon.
- Key in the first letters of the required contact.
- Matching contacts are displayed.
- Press the required contact.
- Repeat the procedure to add more recipients.
- Write the picture message.
- Press the attachment icon.
- Select one of the following options:
- Insert picture, go to 4a.
- Insert video clip, go to 4b.
- Insert audio file, go to 4c.
- Press Picture.
- Press Gallery.
- Go to the required folder.
- Press the required picture.
- Press Video.
- Press Videos.
- Go to the required folder.
- Press the required video clip.
- Press Audio.
- Press Music & sounds.
- Press the required audio file.
- Press OK.
- Press the send icon when you've finished your picture message.
- Press the Home key several times to return to the home screen.
Solution: Turn data roaming on or off
1. Find "Mobile data"
Slide your finger down the display starting from the top edge of your phone.
- Slide your finger down the display starting from the top edge of your phone.
- Press the settings icon.
- Press Mobile data.
- Press Data roaming to turn the function on or off.
- If you turn on data roaming:
- Press OK to confirm.
- Press the Home key several times to return to the home screen.
Solution: Write and send picture messages
- Press the message icon.
- Press the new message icon.
- Key in the first letters of the required contact.
- Matching contacts are displayed.
- Press the required contact.
- Repeat the procedure to add more recipients.
- Write the picture message.
- Press the attachment icon.
- Select one of the following options:
- Insert picture, go to 4a.
- Insert video clip, go to 4b.
- Insert audio file, go to 4c.
- Press Picture.
- Press Gallery.
- Go to the required folder.
- Press the required picture.
- Press Video.
- Press Videos.
- Go to the required folder.
- Press the required video clip.
- Press Audio.
- Press Music & sounds.
- Press the required audio file.
- Press OK.
- Press the send icon when you've finished your picture message.
- Press the Home key several times to return to the home screen.
Solution: Activate or deactivate data connections
1. Activate or deactivate data connections
Slide your finger down the display starting from the top edge of your phone.
- Slide your finger down the display starting from the top edge of your phone.
- Press the settings icon.
- Press the indicator next to "Mobile data" to turn the function on or off.
- Press the Home key several times to return to the home screen.
Solution: Set up your phone for picture messaging
1. Find "Access point names"
Slide your finger down the display starting from the top edge of your phone.
- Slide your finger down the display starting from the top edge of your phone.
- Press the settings icon.
- Press Mobile data.
- Press Access point names.
- Press the menu icon.
- Press New APN.
- Press Name.
- Key in Telstra MMS and press OK.
- Press APN.
- Key in telstra.mms and press OK.
- Press MMSC.
- Key in http://mmsc.telstra.com:8002 and press OK.
- Press MMS proxy.
- Key in 10.1.1.180 and press OK.
- Press MMS port.
- Key in 80 and press OK.
- Press MCC.
- Key in 505 and press OK.
- Press MNC.
- Key in 01 and press OK.
- Press Authentication type.
- Press None.
- Press APN type.
- Key in mms and press OK.
- Press the menu icon.
- Press Save.
- Press the Home key several times to return to the home screen.