Personal Home Support Centre Device Guides LG G6 Getting started I can't start my phone

LG G6

Android 7.0
Back to section Getting started

I can't start my phone

The phone lock code is turned on

Turn use of phone lock code on or off

Press Settings.
Press General.
Press Fingerprints & security.
Press Fingerprints.
Press NEXT and follow the instructions on the screen to create an additional phone lock code.
Follow the instructions on the screen to add your fingerprint.
Press OK.
Press the Home key to return to the home screen.
Press Settings.
Press Display.
Press Lock screen.
Press Select screen lock.
Press None.
Press REMOVE.
Press the Home key to return to the home screen.
  • 1
    Find "Fingerprints & security"
    • Press Settings.
    • Press General.
    • Press Fingerprints & security.
  • 2
    Add fingerprint
    • Press Fingerprints.
    • Press NEXT and follow the instructions on the screen to create an additional phone lock code.
    • Follow the instructions on the screen to add your fingerprint.
    • Press OK.
  • 3
    Return to the home screen
    • Press the Home key to return to the home screen.
  • 4
    Turn off use of phone lock code
    • Press Settings.
    • Press Display.
    • Press Lock screen.
    • Press Select screen lock.
    • Press None.
    • Press REMOVE.
  • 5
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

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Your phone is locked to Telstra
The SIM is faulty
Your SIM has been permanently blocked
The entered PIN is incorrect
Your phone is network locked to another operator
You're asked to key in the PUK

Can you turn on your phone?

It's important to find out if you can turn on your phone. If you can't turn on your phone, you need to solve this problem first. When the problem is solved, you will most likely also be able to start your phone.

No