Personal Home Support Centre Device Guides LG G6 Messaging & email I can't send and receive email

LG G6

Android 7.0
Back to section Messaging & email

I can't send and receive email

Your phone hasn't been correctly set up for POP3 email
Your phone hasn't been correctly set up for Exchange email
The email isn't written correctly
The incoming or outgoing mail server isn't available
Your phone hasn't been correctly set up for Telstra Mail

Set up your phone for Telstra Mail

Press Settings.
Press General.
Press Accounts & sync.
Press ADD ACCOUNT.
Press E-mail.
Press Other.
Press the field below
Press the field below
Press MANUAL SETUP.
Press IMAP4.
Press NEXT.
Press the field below
imap.telstra.com
Press the drop down list below
Press SSL to turn on the function.
Press the field below
993
Press the field below
Press NEXT.
Press the field below
smtp.telstra.com
Press the drop down list below
Press SSL to turn on the function.
Press the field below
465
Press the indicator next to
Press the field below
Press the field below
Press NEXT.
Press Sync schedule.
Press the required setting.
Press NEXT.
Press the field below
Press the field below
Press DONE.
Press E-mail.
Press Email settings.
Press the required email account.
Press the indicator next to
Press the indicator next to
Press the Home key to return to the home screen.
  • 1
    Find "Accounts & sync"
    • Press Settings.
    • Press General.
    • Press Accounts & sync.
  • 2
    Create new email account
    • Press ADD ACCOUNT.
    • Press E-mail.
    • Press Other.
  • 3
    Enter email address
    • Press the field below "E-MAIL ADDRESS" and key in your Telstra email address.
      E.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 4
    Enter password
    • Press the field below "PASSWORD" and key in the password for your Telstra email account.
    • Press MANUAL SETUP.
  • 5
    Select server type
    • Press IMAP4.
    • Press NEXT.
  • 6
    Enter incoming server
    • Press the field below "IMAP4 SERVER" and key in imap.telstra.com.
  • 7
    Turn on encryption of incoming email
    • Press the drop down list below "SECURITY TYPE".
    • Press SSL to turn on the function.
  • 8
    Enter incoming port
    • Press the field below "PORT NUMBER" and key in 993.
  • 9
    Enter username
    • Press the field below "USERNAME" and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
    • Press NEXT.
  • 10
    Enter outgoing server
    • Press the field below "SMTP SERVER" and key in smtp.telstra.com.
  • 11
    Turn on encryption of outgoing email
    • Press the drop down list below "SECURITY TYPE".
    • Press SSL to turn on the function.
  • 12
    Enter outgoing port
    • Press the field below "PORT NUMBER" and key in 465.
  • 13
    Turn on SMTP authentication
    • Press the indicator next to "Sign-in required" to turn on the function.
    • Press the field below "USERNAME" and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
    • Press the field below "PASSWORD" and key in the password for your Telstra email account.
    • Press NEXT.
  • 14
    Select setting for email synchronisation
    • Press Sync schedule.
    • Press the required setting.
    • Press NEXT.
  • 15
    Enter email account name
    • Press the field below "ACCOUNT NAME" and key in the required name.
  • 16
    Key in sender name
    • Press the field below "YOUR NAME" and key in the required sender name.
    • Press DONE.
  • 17
    Turn email notifications on or off
    • Press E-mail.
    • Press Email settings.
    • Press the required email account.
    • Press the indicator next to "New e-mails" to turn the function on or off.
  • 18
    Turn on email synchronisation
    • Press the indicator next to "Auto-sync email" to turn on the function.
  • 19
    Return to the home screen
    • Press the Home key to return to the home screen.

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Your phone hasn't been correctly set up for IMAP email

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No