Personal Home Support Centre Device Guides LG K4 (2017) Messaging & email I can't send and receive email

LG K4 (2017)

Android 6.0
Back to section Messaging & email

I can't send and receive email

Your phone hasn't been correctly set up for POP3 email
Your phone hasn't been correctly set up for Exchange email
The email isn't written correctly
The incoming or outgoing mail server isn't available
Your phone hasn't been correctly set up for Telstra Mail

Set up your phone for Telstra Mail

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press General.
Press Accounts & sync.
Press ADD ACCOUNT.
Press E-mail.
Press Other.
Press the field below
Press the field below
Press NEXT.
Press IMAP4.
Press NEXT.
Press the field below
imap.telstra.com
Press the drop down list below
Press SSL to turn on the function.
Press the field below
993
Press the field below
Press NEXT.
Press the field below
smtp.telstra.com
Press the drop down list below
Press SSL to turn on the function.
Press the field below
465
Press the indicator next to
Press the field below
Press the field below
Press NEXT.
Press the field below
Press the field below
Press DONE.
Press E-mail.
Press Email settings.
Press the required account.
Press the indicator next to
Press Sync schedule.
Press Peak time sync.
Press the required setting.
Press Off-peak time sync.
Press the required setting.
Press SAVE.
Press the Home key to return to the home screen.
  • 1
    Find "Accounts & sync"
    • Slide your finger downwards starting from the top of the screen.
    • Press the settings icon.
    • Press General.
    • Press Accounts & sync.
  • 2
    Create new email account
    • Press ADD ACCOUNT.
    • Press E-mail.
    • Press Other.
  • 3
    Enter email address
    • Press the field below "E-MAIL ADDRESS" and key in your Telstra email address.
      E.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 4
    Enter password
    • Press the field below "PASSWORD" and key in the password for your Telstra email account.
    • Press NEXT.
  • 5
    Select server type
    • Press IMAP4.
    • Press NEXT.
  • 6
    Enter incoming server
    • Press the field below "IMAP4 SERVER" and key in imap.telstra.com.
  • 7
    Turn on encryption of incoming email
    • Press the drop down list below "SECURITY TYPE".
    • Press SSL to turn on the function.
  • 8
    Enter incoming port
    • Press the field below "PORT NUMBER" and key in 993.
  • 9
    Enter username
    • Press the field below "USERNAME" and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
    • Press NEXT.
  • 10
    Enter outgoing server
    • Press the field below "SMTP SERVER" and key in smtp.telstra.com.
  • 11
    Turn on encryption of outgoing email
    • Press the drop down list below "SECURITY TYPE".
    • Press SSL to turn on the function.
  • 12
    Enter outgoing port
    • Press the field below "PORT NUMBER" and key in 465.
  • 13
    Turn on SMTP authentication
    • Press the indicator next to "Sign-in required" to turn on the function.
    • Press the field below "USERNAME" and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
    • Press the field below "PASSWORD" and key in the password for your Telstra email account.
    • Press NEXT.
  • 14
    Enter email account name
    • Press the field below "ACCOUNT NAME" and key in the required name.
  • 15
    Key in sender name
    • Press the field below "YOUR NAME" and key in the required sender name.
    • Press DONE.
  • 16
    Turn on email synchronisation
    • Press E-mail.
    • Press Email settings.
    • Press the required account.
    • Press the indicator next to "Auto-sync email" to turn on the function.
  • 17
    Select setting for email synchronisation
    • Press Sync schedule.
    • Press Peak time sync.
    • Press the required setting.
  • 18
    Select setting for email synchronisation during off-peak hours
    • Press Off-peak time sync.
    • Press the required setting.
    • Press SAVE.
  • 19
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

Yes
No
Your phone hasn't been correctly set up for IMAP email

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No