I can't start my phone
Turn use of phone lock code on or off
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1Find "Security & location"
- Slide two fingers downwards starting from the top of the screen.
- Press the settings icon.
- Press Security & location.
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2Create phone lock code using a fingerprint
- Press Fingerprint.
- Press SET-UP.
- Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
- Press the required setting.
- Press DONE.
- Follow the instructions on the screen to add your fingerprint.
- Press DONE.
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3Turn off use of phone lock code
- Press Screen lock and key in the additional phone lock code you created earlier.
- Press None.
- Press YES, REMOVE.
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4Return to the home screen
- Press the Home key to return to the home screen.
Can you turn on your phone?
It's important to find out if you can turn on your phone. If you can't turn on your phone, you need to solve this problem first. When the problem is solved, you will most likely also be able to start your phone.