Personal Home Support Centre Device Guides Motorola Moto G7 POWER Messaging & email I can't send and receive picture messages

Motorola Moto G7 POWER

Android 9.0
Back to section Messaging & email

I can't send and receive picture messages

Your phone hasn't been correctly set up for picture messaging

Set up your phone for picture messaging

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Network & Internet.
Press Mobile network.
Press Advanced.
Press Access point names.
Press the new data connection icon.
Press Name.
Key in Telstra MMS and press OK.
Telstra MMS
Press APN.
Key in telstra.mms and press OK.
telstra.mms
Press MMSC.
Key in http://mmsc.telstra.com:8002 and press OK.
http://mmsc.telstra.com:8002
Press MMS proxy.
Key in 10.1.1.180 and press OK.
10.1.1.180
Press MMS port.
Key in 80 and press OK.
80
Press MCC.
Key in 505 and press OK.
505
Press MNC.
Key in 01 and press OK.
01
Press Authentication type.
Press None.
Press APN type.
Key in mms and press OK.
mms
Press the menu icon.
Press Save.
Press the Home key to return to the home screen.
  • 1
    Find "Access point names"
    • Slide two fingers downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Network & Internet.
    • Press Mobile network.
    • Press Advanced.
    • Press Access point names.
  • 2
    Create new data connection
    • Press the new data connection icon.
    • Press Name.
    • Key in Telstra MMS and press OK.
  • 3
    Enter APN
    • Press APN.
    • Key in telstra.mms and press OK.
  • 4
    Enter MMSC
    • Press MMSC.
    • Key in http://mmsc.telstra.com:8002 and press OK.
  • 5
    Enter IP address
    • Press MMS proxy.
    • Key in 10.1.1.180 and press OK.
  • 6
    Enter port number
    • Press MMS port.
    • Key in 80 and press OK.
  • 7
    Enter country code
    • Press MCC.
    • Key in 505 and press OK.
  • 8
    Enter network code
    • Press MNC.
    • Key in 01 and press OK.
  • 9
    Select authentication type
    • Press Authentication type.
    • Press None.
  • 10
    Enter APN type
    • Press APN type.
    • Key in mms and press OK.
  • 11
    Save data connection
    • Press the menu icon.
    • Press Save.
  • 12
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

Yes
No
The picture message isn't written correctly
Mobile data is turned off
Data roaming is turned off
There's an error at the receiving end

Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive picture messages.

No