Publisher:: Telstra
Name:: Telstra - Mobile Phones, Home Phones, NBN, Entertainment & More
Copyrighted By:: Telstra
Family Friendly:: Yes
Language:: English

OPPO Find X2 Neo 5G

Android 10.0

Search for a topic or a problem

Back to section Basic functions

I can't start my phone

Turn use of phone lock code on or off

Slide two fingers downwards starting from the top of the screen.

Press the settings icon.

Press Fingerprint, Face & Password.

Press Add Fingerprint.

Press Continue.

Press Other Encryption Methods.

Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.

Follow the instructions on the screen to create the phone lock code using your fingerprint.

Press Continue.

Press the Return key.

Press Fingerprint and key in the additional phone lock code you created earlier.

Press the delete icon next to the required fingerprints.

Press Delete.

Press Lock Screen Password and key in the additional phone lock code you created earlier.

Press Turn Off Password.

Press the Home key to return to the home screen.

1
Find "Fingerprint, Face & Password"
- Slide two fingers downwards starting from the top of the screen.
- Press the settings icon.
- Press Fingerprint, Face & Password.
2
Create phone lock code using a fingerprint
- Press Add Fingerprint.
- Press Continue.
- Press Other Encryption Methods.
- Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
- Follow the instructions on the screen to create the phone lock code using your fingerprint.
- Press Continue.
- Press the Return key.
3
Turn off use of phone lock code
- Press Fingerprint and key in the additional phone lock code you created earlier.
- Press the delete icon next to the required fingerprints.
- Press Delete.
- Press Lock Screen Password and key in the additional phone lock code you created earlier.
- Press Turn Off Password.
4
Return to the home screen
- Press the Home key to return to the home screen.

Did this solve your problem?

The phone lock code is turned on

Turn use of phone lock code on or off

Slide two fingers downwards starting from the top of the screen.

Press the settings icon.

Press Fingerprint, Face & Password.

Press Add Fingerprint.

Press Continue.

Press Other Encryption Methods.

Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.

Follow the instructions on the screen to create the phone lock code using your fingerprint.

Press Continue.

Press the Return key.

Press Fingerprint and key in the additional phone lock code you created earlier.

Press the delete icon next to the required fingerprints.

Press Delete.

Press Lock Screen Password and key in the additional phone lock code you created earlier.

Press Turn Off Password.

Press the Home key to return to the home screen.

1
Find "Fingerprint, Face & Password"
- Slide two fingers downwards starting from the top of the screen.
- Press the settings icon.
- Press Fingerprint, Face & Password.
2
Create phone lock code using a fingerprint
- Press Add Fingerprint.
- Press Continue.
- Press Other Encryption Methods.
- Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
- Follow the instructions on the screen to create the phone lock code using your fingerprint.
- Press Continue.
- Press the Return key.
3
Turn off use of phone lock code
- Press Fingerprint and key in the additional phone lock code you created earlier.
- Press the delete icon next to the required fingerprints.
- Press Delete.
- Press Lock Screen Password and key in the additional phone lock code you created earlier.
- Press Turn Off Password.
4
Return to the home screen
- Press the Home key to return to the home screen.

Did this solve your problem?

Your phone is locked to Telstra

The SIM is faulty

Your SIM has been permanently blocked

The entered PIN is incorrect

Your phone is network locked to another operator

You're asked to key in the PUK