I can't start my phone
Turn use of phone lock code on or off
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1Find "Lock screen and security"
- Slide your finger downwards starting from the top of the screen.
- Press the settings icon.
- Press Lock screen and security.
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2Create phone lock code using a fingerprint
- Press Screen lock type.
- Press Fingerprints.
- Follow the instructions on the screen to create the phone lock code using your fingerprint and create an extra phone lock code.
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3Turn off use of phone lock code
- Press Screen lock type and key in the current phone lock code.
- Press None.
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4Return to the home screen
- Press the Home key to return to the home screen.
Can you turn on your phone?
It's important to find out if you can turn on your phone. If you can't turn on your phone, you need to solve this problem first. When the problem is solved, you will most likely also be able to start your phone.