I can't turn on my phone

Turn your phone on and off

If you're asked to key in your PIN, do so and press OK.
Press Power off.
Press Power off.
  • 1
    Turn on your phone
    • Press and hold On/Off until your phone is turned on.
  • 2
    Enter your PIN
    • If you're asked to key in your PIN, do so and press OK.
      If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting customer services. Please note: If you key in the wrong PUK ten times in a row, your SIM will be blocked permanently. In this case, you need a new SIM from Telstra.
  • 3
    Turn off your phone
    • Press and hold On/Off until a pop-up menu is displayed.
    • Press Power off.
    • Press Power off.