Samsung Galaxy J3

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Image 1: Samsung Galaxy J3 in White
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I can't make video calls

If you have problems making video calls, there may be several causes of the problem.

If your phone is connected to a 2G network, you can't make video calls.

Solution: Try making a video call later when you're in an area with better network coverage. Check our network coverage maps for coverage information and to confirm expected signal strength and speeds in your area.

If your phone is set to use 2G networks only, you can't make video calls.

Solution: Select network mode

Slide your finger downwards starting from the top of the screen.

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If the recipient's phone is connected to a 2G network, you can't make video calls to the recipient.

Solution: Make a voice call to the recipient. If you need further assistance, please contact us.

To make a video call, it needs to be made correctly.

Solution: Make a video call

Press Phone.

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