Samsung Galaxy Note II
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Help & support guides for your Samsung Galaxy Note II
I can't send and receive email
If you can't send and receive email, there may be several causes of the problem.
Solution: Contact your email provider for the correct settings for the incoming or outgoing server.
Solution: Write and send email
Press Apps.
Press Email.
Press the name of the email account.
Press the required email account.
Press the new email message icon.
Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.
Repeat the procedure to add more recipients.
Press Subject.
Key in a subject for the email.
Press the text input field.
Write the text for your email.
Press the attachment icon.
Go to the required folder.
Press the required file.
Press the required size.
Press OK.
Press the send icon when you've finished your email.
Press the Home key to return to standby mode.
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Solution: Set up your phone for POP3 email
Press Apps.
Press Settings.
Press More settings.
Press Mobile networks.
Press Access Point Names.
Press the Menu key.
Press New APN.
Press Name.
Key in Telstra Mail and press OK.
Press APN.
Key in telstra.wap and press OK.
Press MCC.
Key in 505 and press OK.
Press MNC.
Key in 01 and press OK.
Press Authentication type.
Press None.
Press APN type.
Press Internet.
Press the Menu key.
Press Save.
Press the field next to Telstra Mail to fill in the field.
Press the Home key to return to standby mode.
Press Apps.
Press Email.
Key in your email address.
Press Password and key in the password for your email account.
Press Next.
Press POP3 account.
Key in the username for your email account.
Press the field below POP3 server and key in the name of your email provider's incoming email server.
Press the drop down list below Security type.
Press None.
Press the field below Port and key in 110
Press the drop down list below Delete email from server.
Press Never or When I delete from Inbox.
Press Next.
Key in the name of your email provider's outgoing server.
Press the drop down list below Security type.
Press None.
Press the field below Port and key in 25
Press Require sign-in to turn SMTP authentication on or off.
When the box next to the menu item is ticked (V), SMTP authentication is turned on.
Press the field below User name and key in your username for your email provider's outgoing server.
Press the field below Password and key in your password for your email provider's outgoing server.
Press Next.
Press the drop down list below Peak schedule.
Press Never or the required period.
Press the drop down list below Off-peak schedule.
Press Never or the required period.
Press Next.
Press the field below Give this account a name (Optional) and key in a name for your email account (such as Private or Work).
Press the field below Your name (displayed on outgoing messages) and key in the required sender name.
Press Done.
Wait while your phone retrieves new email.
Press the Home key to return to standby mode.
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Solution: Set up your phone for Exchange email
Press Apps.
Press Settings.
Press More settings.
Press Mobile networks.
Press Access Point Names.
Press the Menu key.
Press New APN.
Press Name.
Key in Telstra Mail and press OK.
Press APN.
Key in telstra.wap and press OK.
Press MCC.
Key in 505 and press OK.
Press MNC.
Key in 01 and press OK.
Press Authentication type.
Press None.
Press APN type.
Press Internet.
Press the Menu key.
Press Save.
Press the field next to Telstra Mail to fill in the field.
Press the Home key to return to standby mode.
Press Apps.
Press Email.
Key in your email address.
Press Password and key in your password.
Press Manual setup.
Press Microsoft Exchange ActiveSync.
Press the field below Domain\user name.
Enter domain and username separated by a "\".
Press the field below Exchange server and key in the server address.
Press Use secure connection (SSL) to turn SSL encryption on or off.
When the box next to the menu item is ticked (V), the function is turned on.
Press Next.
Press the drop down list below Peak schedule and Off-peak schedule.
Press Push, Manual or the required interval.
Please note:
Each time your phone connects to the server to synchronise, data charges will apply.
Press the drop down list below Period to sync Email.
Press the required setting.
Press the drop down list below Emails retrieval size.
Press the required setting.
Press the drop down list below Period to sync Calendar.
Press the required setting.
Press one of the following data types to turn synchronisation on or off:
Sync Email
Sync Contacts
Sync Calendar
Sync Task
Sync SMS
When the menu item is ticked V, synchronisation is turned on.
Press Next.
Press the field below Give this account a name (Optional) and key in the required name.
Press Done.
Press the Home key to return to standby mode.
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Solution: Set up your phone for Telstra Mail
Press Apps.
Press Settings.
Press More settings.
Press Mobile networks.
Press Access Point Names.
Press the Menu key.
Press New APN.
Press Name.
Key in Telstra Mail and press OK.
Press APN.
Key in telstra.wap and press OK.
Press MCC.
Key in 505 and press OK.
Press MNC.
Key in 01 and press OK.
Press Authentication type.
Press None.
Press APN type.
Press Internet.
Press the Menu key.
Press Save.
Press the field next to Telstra Mail to fill in the field.
Press the Home key to return to standby mode.
Press Apps.
Press Email.
Key in your Telstra email address.
Press Password and key in the password for your Telstra email account.
Press Manual setup.
Press IMAP account.
Key in the username for your Telstra email account.
Press the field below IMAP server and key in imap.telstra.com
Press the drop down list below Security type.
Press SSL (Accept all certificates).
Press the field below Port and key in 993
Press Next.
Key in smtp.telstra.com
Press the drop down list below Security type.
Press SSL (Accept all certificates).
Press the field below Port and key in 465
Press Require sign-in to turn on SMTP authentication.
When the box next to the menu item is ticked (V), SMTP authentication is turned on.
Press the field below User name and key in the username for your Telstra email account.
Press the field below Password and key in the password for your Telstra email account.
Press Next.
Press the drop down list below Peak schedule.
Press Never or the required period.
Press the drop down list below Off-peak schedule.
Press Never or the required period.
Press Sync Email to turn the function on or off.
Press Notify me when email arrives to turn the function on or off.
Press Automatically download attachments when connected to Wi-Fi to turn the function on or off.
Press Next.
Press the field below Give this account a name (Optional) and key in a name for your email account (such as Private or Work).
Press the field below Your name (displayed on outgoing messages) and key in the required sender name.
Press Done.
Wait while your phone retrieves new email.
Press the Home key to return to standby mode.
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