Samsung Galaxy Note II
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Help & support guides for your Samsung Galaxy Note II
I can't turn on my phone
If you can't turn on your phone, there may be several causes of the problem.
Solution: Charge the battery
Connect the charger to the socket and to a wall socket.
When the battery charging icon is displayed, charging is in progress.
When the battery is fully charged, you can remove the charger from the wall socket and your phone.
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Solution: Please contact us to have a new SIM sent to you.
Solution: Turn your phone on and off
Press On/Off until your phone is turned on.
Key in your PIN and press OK.
If your phone rejects the SIM:
Contact the distributor or service provider where you bought your phone.
Press and hold On/Off.
Press Power off.
Press OK.
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Solution: Please contact us to have a new SIM sent to you.
Solution: To retrieve your PUK please use our online form.
Solution: Insert SIM and battery
Turn the back of your phone towards you.
Take hold of the top left side of the back cover and remove it.
Place your SIM as illustrated in the SIM holder.
Slide in your SIM.
Place the battery in your phone, bottom first, matching the battery contacts with the phone contacts, and press it into place.
Place the back cover on your phone, bottom first, and press it into place.
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Solution: Before you can use a Telstra SIM, you need to unlock your phone using an unlock code. To get the unlock code, contact the operator that locked your phone.
Solution: Before you can use a Telstra SIM, you'll need to unlock your phone using an unlock code. To get the unlock code, contact the operator that locked your phone.
Solution: Turn your phone on and off
Press On/Off until your phone is turned on.
Key in your PIN and press OK.
If your phone rejects the SIM:
Contact the distributor or service provider where you bought your phone.
Press and hold On/Off.
Press Power off.
Press OK.
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Solution: Turn use of phone lock code on or off
Press Apps.
Press Settings.
Press Lock screen.
Press Screen lock.
Select one of the following options:
Create phone lock code using swipe, go to 2a.
Create phone lock code using a motion, go to 2b.
Create phone lock code using face recognition, go to 2c.
Create phone lock code using face and voice recognition, go to 2d.
Create phone lock code using a pattern, go to 2e.
Create phone lock code using a PIN, go to 2f.
Create phone lock code using a password, go to 2g.
Turn off use of phone lock code, go to 2h.
Press Swipe.
Press Motion.
Press OK.
Press Face unlock.
Press Next.
Press Set it up.
Press Continue.
Hold your phone in front of your face and centre your face in the circle displayed.
Wait while your phone registers your face.
Press Continue.
Press Pattern or PIN.
If you select Pattern:
Press and drag a point to connect at least four points.
Press Continue.
Repeat the selected phone lock code to confirm.
Press Confirm.
Press OK.
If you select PIN:
Key in the required phone lock code and press Continue.
Key in the phone lock code again and press OK.
Press Face and voice.
Press Next.
Press Set it up.
Press Continue.
Hold your phone in front of your face and centre your face in the circle displayed.
Wait while your phone registers your face.
Press Continue.
Press the microphone icon and say the required word four times.
Press Done.
Press Pattern or PIN.
If you select Pattern:
Press and drag a point to connect at least four points.
Press Continue.
Repeat the selected phone lock code to confirm.
Press Confirm.
Press OK.
If you select PIN:
Key in the required phone lock code and press Continue.
Key in the phone lock code again and press OK.
Press Pattern.
Press and drag a point to connect at least four points.
Press Continue.
Repeat the selected phone lock code to confirm.
Press Confirm.
Key in the required phone lock code and press Continue.
Key in the phone lock code again and press OK.
Press PIN.
Key in the required phone lock code and press Continue.
Key in the phone lock code again and press OK.
Press Password.
Key in the required phone lock code and press Continue.
Key in the phone lock code again and press OK.
Press None.
Press the Home key to return to standby mode.
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