Personal Home Support Centre Device Guides Samsung Galaxy Note8 Messaging & email I can't send and receive picture messages

Samsung Galaxy Note8

Android 7.1
Back to section Messaging & email

I can't send and receive picture messages

Your phone hasn't been correctly set up for picture messaging
The picture message isn't written correctly

Write and send picture messages

Press Messages.
Press the new message icon.
Press COMPOSE.
Press the search field and key in the first letters of the recipient's name.
Press the required contact.
Press the text input field and write the text for your picture message.
Press the attachment icon.
Press GALLERY.
Press From Gallery and go to the required folder.
Press the required picture.
Press DONE.
Press SEND when you've written your picture message.
Press the Home key to return to the home screen.
  • 1
    Find "COMPOSE"
    • Press Messages.
    • Press the new message icon.
    • Press COMPOSE.
  • 2
    Select recipient
    • Press the search field and key in the first letters of the recipient's name.
    • Press the required contact.
  • 3
    Write text
    • Press the text input field and write the text for your picture message.
  • 4
    Insert picture
    • Press the attachment icon.
    • Press GALLERY.
    • Press From Gallery and go to the required folder.
    • Press the required picture.
    • Press DONE.
  • 5
    Send picture message
    • Press SEND when you've written your picture message.
  • 6
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

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Mobile data is turned off
Data roaming is turned off
There's an error at the receiving end

Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive picture messages.

No