Samsung Galaxy Note9

To use Bluetooth, you need to turn on Bluetooth on your phone.

Solution: Turn Bluetooth on or off

Slide your finger downwards starting from the top of the screen.

Press the Bluetooth icon to turn the function on or off.

If you turn on Bluetooth, your phone is visible to all Bluetooth devices.

Press the Home key to return to the home screen.

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To connect to another Bluetooth device, Bluetooth needs to be turned on on the other device.

Solution: Turn on Bluetooth on the other device.
If you need further assistance, please contact us.

To see the other Bluetooth device on the list of available devices, Bluetooth visibility needs to be turned on on the other device.

Solution: Turn on Bluetooth visibility on the other device.
If you need further assistance, please contact us.

To establish a connection to another Bluetooth device, the devices need to be within range of the wireless Bluetooth signal.

Solution: Place the devices within 10 metres of each other.
If you need further assistance, please contact us.

Some Bluetooth devices are password protected. You need to key in the password on your phone to establish a connection.

Solution: Find the password in the user manual for the other device.
If you need further assistance, please contact us.

If you're having problems connecting to a specific Bluetooth device, the error might be on the other device.

Solution: Try establishing a connection to another Bluetooth device.
If you need further assistance, please contact us.