Personal Home Support Centre Device Guides Samsung Galaxy S10 5G Messaging & email Set up your phone for Telstra Mail

Samsung Galaxy S10 5G

Android 9.0
Back to section Messaging & email

Set up your phone for Telstra Mail

You can set up your phone to send and receive email from your Telstra email account. Remember, you need to set up your phone for internet and create a Telstra email account.
Select an alternative email configuration:
- Set up your phone for POP3 email
- Set up your phone for IMAP email

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Accounts and backup.
Press Accounts.
Press Add account.
Press Email.
Press Other.
Press Email address and key in your Telstra email address.
Press Password and key in the password for your Telstra email account.
Press Sign in.
Press IMAP account.
Press the field below
Press the field below
imap.telstra.com
Press the drop down list below
Press SSL to turn on the function.
Press the field below
993
Press the field below
smtp.telstra.com
Press the drop down list below
Press SSL to turn on the function.
Press the field below
465
Press the indicator next to
Press the first field below
Press the second field below
Press Sign in.
Press the Home key to return to the home screen.
Slide your finger upwards on the screen.
Press Samsung.
Press Email.
Slide your finger right starting from the left side of the screen.
Press the settings icon.
Press Notifications.
Press the indicator next to
Press the Return key.
Press the required account.
Press the indicator next to
Press Account name.
Key in the required name and press Done.
Press Your name.
Key in the required sender name and press Done.
Press Email sync schedule.
Press Set sync schedule.
Press the required setting.
Press the Home key to return to the home screen.
  • 1
    Find "Accounts"
    • Slide two fingers downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Accounts and backup.
    • Press Accounts.
  • 2
    Create new email account
    • Press Add account.
    • Press Email.
    • Press Other.
  • 3
    Enter email address
    • Press Email address and key in your Telstra email address.
      E.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 4
    Enter password
    • Press Password and key in the password for your Telstra email account.
    • Press Sign in.
  • 5
    Select server type
    • Press IMAP account.
  • 6
    Enter username
    • Press the field below "Username" and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 7
    Enter incoming server
    • Press the field below "IMAP server" and key in imap.telstra.com.
  • 8
    Turn on encryption of incoming email
    • Press the drop down list below "Security type".
    • Press SSL to turn on the function.
  • 9
    Enter incoming port
    • Press the field below "Port" and key in 993.
  • 10
    Enter outgoing server
    • Press the field below "SMTP server" and key in smtp.telstra.com.
  • 11
    Turn on encryption of outgoing email
    • Press the drop down list below "Security type".
    • Press SSL to turn on the function.
  • 12
    Enter outgoing port
    • Press the field below "Port" and key in 465.
  • 13
    Turn on SMTP authentication
    • Press the indicator next to "Require authentication to send emails" to turn on the function.
    • Press the first field below "Require authentication to send emails" and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
    • Press the second field below "Require authentication to send emails" and key in the password for your Telstra email account.
    • Press Sign in.
  • 14
    Return to the home screen
    • Press the Home key to return to the home screen.
  • 15
    Find "Email"
    • Slide your finger upwards on the screen.
    • Press Samsung.
    • Press Email.
  • 16
    Turn email notifications on or off
    • Slide your finger right starting from the left side of the screen.
    • Press the settings icon.
    • Press Notifications.
    • Press the indicator next to "Show notifications" below the required email account to turn the function on or off.
    • Press the Return key.
  • 17
    Turn on email synchronisation
    • Press the required account.
    • Press the indicator next to "Sync account" to turn on the function.
  • 18
    Enter email account name
    • Press Account name.
    • Key in the required name and press Done.
  • 19
    Key in sender name
    • Press Your name.
    • Key in the required sender name and press Done.
  • 20
    Select settings for retrieval of new email
    • Press Email sync schedule.
    • Press Set sync schedule.
    • Press the required setting.
  • 21
    Return to the home screen
    • Press the Home key to return to the home screen.