I can't send and receive email

Set up your tablet for IMAP email

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Cloud and accounts.
Press Add account.
Press Email.
Press Email address and key in your email address.
Press Password and key in the password for your email account.
Press SIGN IN.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your tablet.
Press IMAP account.
Press the field below
Press the field below
Press the field below
143
Press the field below
Press the field below
25
Press the indicator next to
Press the field below
Press the field below
Press SIGN IN.
Press the Home key to return to the home screen.
Slide your finger upwards on the screen.
Press Samsung.
Press Email.
Slide your finger right starting from the left side of the screen.
Press the settings icon.
Press Notifications.
Press the indicator next to the required email account to turn the function on or off.
Press the Return key.
Press the required email account.
Press the indicator next to
Press Account name.
Key in the required name and press OK.
Press Your name.
Press OK.
Press Sync schedule.
Press Set sync schedule.
Press the required setting.
Press the Home key to return to the home screen.
  • 1
    Find "Cloud and accounts"
    • Slide your finger downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Cloud and accounts.
  • 2
    Create new email account
    • Press Add account.
    • Press Email.
  • 3
    Enter email address
    • Press Email address and key in your email address.
  • 4
    Enter password
    • Press Password and key in the password for your email account.
    • Press SIGN IN.
    • If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your tablet.
  • 5
    Select server type
    • Press IMAP account.
  • 6
    Enter username
    • Press the field below "Username" and key in the username for your email account.
  • 7
    Enter incoming server
    • Press the field below "IMAP server" and key in the name of your email provider's incoming server.
  • 8
    Turn off encryption of incoming email
  • 9
    Enter incoming port
    • Press the field below "Port" and key in 143.
  • 10
    Enter outgoing server
    • Press the field below "SMTP server" and key in the name of your email provider's outgoing server.
  • 11
    Enter outgoing port
    • Press the field below "Port" and key in 25.
  • 12
    Turn on SMTP authentication
  • 13
    Turn off encryption of outgoing email
    • Press the indicator next to "Authentication required before sending emails" to turn on the function.
    • Press the field below "Username" and key in the username of your email provider's outgoing server.
    • Press the field below "Password" and key in the password for your email provider's outgoing server.
    • Press SIGN IN.
  • 14
    Return to the home screen
    • Press the Home key to return to the home screen.
  • 15
    Find "Email"
    • Slide your finger upwards on the screen.
    • Press Samsung.
    • Press Email.
  • 16
    Turn email notifications on or off
    • Slide your finger right starting from the left side of the screen.
    • Press the settings icon.
    • Press Notifications.
    • Press the indicator next to the required email account to turn the function on or off.
    • Press the Return key.
  • 17
    Turn on email synchronisation
    • Press the required email account.
    • Press the indicator next to "Sync account" to turn on the function.
  • 18
    Enter email account name
    • Press Account name.
    • Key in the required name and press OK.
  • 19
    Key in sender name
    • Press Your name.
    • Press OK.
  • 20
    Select setting for retrieval of new email
    • Press Sync schedule.
    • Press Set sync schedule.
    • Press the required setting.
  • 21
    Return to the home screen
    • Press the Home key to return to the home screen.

Can you use your tablet's internet connection?

It's important to find out if you can use your tablet's internet connection. If you can't use your tablet's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.