Personal Home Support Centre Device Guides Sony Xperia XZ Basic functions My phone doesn't respond

Sony Xperia XZ

Android 6.0
Back to section Basic functions

My phone doesn't respond

The screen lock is turned on
There's an error in the operating system on your phone

Restart your phone

  • 1
    Restart your phone
    • Press and hold On/Off.
    • Simultaneously, press and hold the upper part of the Volume key until your phone is turned off.
      Turn on your phone again.

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