Personal Home Support Centre Device Guides Sony Xperia XZ2 Messaging & email I can't send and receive picture messages

Sony Xperia XZ2

Android 8.0
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I can't send and receive picture messages

Your phone hasn't been correctly set up for picture messaging
The picture message isn't written correctly
Mobile data is turned off
Data roaming is turned off
There's an error at the receiving end
Unfortunately, we haven't been able to resolve your issue.

Please contact us so that one of our technical support consultants can help you.
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Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive picture messages.

No