Personal Home Support Centre Device Guides Sony Xperia Z5 Messaging & email I can't send and receive picture messages

Sony Xperia Z5

Android 5.1.1
Back to section Messaging & email

I can't send and receive picture messages

Your phone hasn't been correctly set up for picture messaging
The picture message isn't written correctly

Write and send picture messages

Press Messaging.
Press the new message icon.
Press Enter one or more recipients and key in the first letters of the recipient's name.
Press the required contact.
Press the text input field and write the text for your picture message.
Press the attachment icon.
Press Picture.
Slide your finger right starting from the left side of the screen.
Press Images and go to the required folder.
Press the required picture.
Press the attachment icon.
Press Video.
Slide your finger right starting from the left side of the screen.
Press Videos and go to the required folder.
Press the required video clip.
Press the attachment icon.
Press Sound.
Press Music.
Press the required audio file.
Press the send icon when you've finished your picture message.
Press the Home key to return to the home screen.
  • 1
    Create new picture message
    • Press Messaging.
    • Press the new message icon.
  • 2
    Select recipient
    • Press Enter one or more recipients and key in the first letters of the recipient's name.
    • Press the required contact.
  • 3
    Write text
    • Press the text input field and write the text for your picture message.
  • 4
    Insert a picture
    • Press the attachment icon.
    • Press Picture.
    • Slide your finger right starting from the left side of the screen.
    • Press Images and go to the required folder.
    • Press the required picture.
  • 5
    Insert a video clip
    • Press the attachment icon.
    • Press Video.
    • Slide your finger right starting from the left side of the screen.
    • Press Videos and go to the required folder.
    • Press the required video clip.
  • 6
    Insert an audio file
    • Press the attachment icon.
    • Press Sound.
    • Press Music.
    • Press the required audio file.
  • 7
    Send the picture message
    • Press the send icon when you've finished your picture message.
  • 8
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

Yes
No
Mobile data is turned off
Data roaming is turned off
There's an error at the receiving end

Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive picture messages.

No