The phone is connected to a Wi-Fi network, but you're not logged on

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I can't use my phone's internet connection

Open the browser on your phone and try loading a web page. The browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the display to log on.
If you can't log on to the Wi-Fi network, turn off Wi-Fi on your phone and connect to the internet using the mobile network.

Did this solve your problem?

Yes

Not adequate network coverage

No connection to a Wi-Fi network is established

Data roaming is turned off

The phone is connected to a Wi-Fi network, but you're not logged on

Did this solve your problem?

Yes

The selected network is out of range

Flight mode is turned on

Mobile data is turned off

Your phone has not been correctly set up for internet