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I can't use my phone's internet connection

Not adequate network coverage
No connection to a Wi-Fi network is established
Data roaming is turned off
The phone is connected to a Wi-Fi network, but you're not logged on
The selected network is out of range
Flight mode is turned on
Mobile data is turned off

Turn mobile data on or off

  • 1
    Turn mobile data on or off
    • Slide your finger down the display starting from the top edge of your phone.
      Press Data to turn the function on or off.
  • 2
    Return to the home screen
    • Press the Home key to return to the home screen.

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Your phone has not been correctly set up for internet
Wi-Fi is turned off