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Telstra Dave

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I can't send and receive email

The incoming or outgoing mail server isn't available
The email isn't written correctly
Your phone hasn't been correctly set up for email
Your phone hasn't been correctly set up for Exchange email
Your phone hasn't been correctly set up for Telstra Mail

Set up your phone for Telstra Mail

Telstra Dave
Telstra Dave
Telstra Dave
Telstra Dave
  • 1
    Find "Email"
    • Press the menu icon.
    • Press Email.
  • 2
    Enter email address
    • Key in your Telstra email address.
    • E.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com. If an email account has been created already, do the following instead:Press the Menu key. Press Settings. Press ADD ACCOUNT. Key in your Telstra email address.
  • 3
    Enter password
    • Press Password and key in the password for your Telstra email account.
    • Press Manual setup.
  • 4
    Select server type
    • Press IMAP.
  • 5
    Enter username
    • Key in the username for your Telstra email account.
    • The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 6
    Enter incoming server
    • Press the field below "IMAP server" and key in imap.telstra.com
  • 7
    Enter incoming port
    • Press the field below "Port" and key in 993
  • 8
    Turn on encryption of incoming email
    • Press the drop down list below "Security type".
    • Press SSL/TLS (Accept all certificates).
    • Press Next.
  • 9
    Enter outgoing server
    • Key in smtp.telstra.com
  • 10
    Enter outgoing port
    • Press the field below "Port" and key in 465
  • 11
    Turn on encryption of outgoing email
    • Press the drop down list below "Security type".
    • Press SSL/TLS (Accept all certificates).
  • 12
    Turn on SMTP authentication
    • Press Require sign-in to turn on the function.
    • Press the field below "Username" and key in the username for your Telstra email account.
    • Press the field below "Password" and key in the password for your Telstra email account.
    • Press Next.
    • The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 13
    Select settings for retrieval of new email
    • Press the drop down list below "Inbox checking frequency".
    • Press Never or the required period.
  • 14
    Turn email notification on or off
    • Press Notify me when email arrives to turn the function on or off.
  • 15
    Turn email synchronisation on or off
    • Press Sync email from this account to turn the function on or off.
    • Press Next.
  • 16
    Enter email account name
    • Key in a name for your email account.
  • 17
    Enter sender name
    • Press the field below "Your name (displayed on outgoing messages)" and key in the required sender name.
  • 18
    Finish setup
    • Press Next.
      Wait while your phone retrieves new email.
  • 19
    Return to the home screen
    • Press the Home key to return to the home screen.

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Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No