I can't start my phone

Turn use of phone lock code on or off

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Security & biometrics.
Press Screen lock.
Press Pattern.
Slide your finger across the screen to connect at least four points and press Next.
Repeat the selected phone lock code and press Confirm.
Press the required setting.
Press Done.
Press Screen lock and key in the current phone lock code.
Press None.
Press YES, REMOVE.
Press the Home key to return to the home screen.
  • 1
    Find "Screen lock"
    • Slide two fingers downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Security & biometrics.
    • Press Screen lock.
  • 2
    Create phone lock code using a pattern
    • Press Pattern.
    • Slide your finger across the screen to connect at least four points and press Next.
    • Repeat the selected phone lock code and press Confirm.
    • Press the required setting.
    • Press Done.
  • 3
    Turn off use of phone lock code
    • Press Screen lock and key in the current phone lock code.
    • Press None.
    • Press YES, REMOVE.
  • 4
    Return to the home screen
    • Press the Home key to return to the home screen.

Can you turn on your phone?

It's important to find out if you can turn on your phone. If you can't turn on your phone, you need to solve this problem first. When the problem is solved, you will most likely also be able to start your phone.