Telstra T-Prime 5G

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I can't use my phone's internet connection

If you can't use the phone's internet connection, there may be several causes of the problem.

Several functions on the phone require an internet connection, e.g. when you use the internet browser, send email and install apps.

Solution: Set up your phone for internet

Slide your finger downwards starting from the top right side of the screen.

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To use the phone's internet connection, mobile data needs to be turned on.

Solution: Turn mobile data on or off

Slide your finger downwards starting from the top right side of the screen.

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To use the phone's internet connection when abroad, data roaming needs to be turned on.

Solution: Turn data roaming on or off

Slide your finger downwards starting from the top right side of the screen.

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If there's an error in the operating system on your phone, it may help restarting it.

Solution: Restart your phone

Press and hold On/Off until your phone restarts.

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