Activate phone
You need to activate your phone before using it for the first time and after a factory reset. To use mobile network services on your phone, you need to insert your SIM into your phone.
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1Select general settings
- Press the Side button.
- Slide your finger upwards starting from the bottom of the screen.
- Press the required language.
- Press the required country or area.
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2Enter your PIN
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If your SIM is locked, key in your PIN and press OK.
If the wrong PIN is entered three times in a row, your SIM is blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service. Please note: If the wrong PUK is entered ten times in a row, your SIM will be blocked permanently. In this case, you need a new SIM from Telstra.
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If your SIM is locked, key in your PIN and press OK.
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3Select setup method
- Follow the instructions on the screen to transfer content from another device running iOS 11 or later or press Set Up Manually.
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4Select Wi-Fi network
- Press the required Wi-Fi network.
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Key in the password for the Wi-Fi network and press Join.
If there are no available Wi-Fi networks, you can use the mobile network instead.
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5Turn use of Face ID on or off
- Press Continue.
- Follow the instructions on the screen to turn on use of Face ID or press Set Up Later in Settings.
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6Turn use of phone lock code on or off
- Press Passcode Options.
- Follow the instructions on the screen to turn on use of phone lock code or press Don't Use Passcode.
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If you turn off the function, press Don't Use Passcode.
See how to turn use of phone lock code on or off later after activation.
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7Set up your phone as a new iPhone
- Press Don't Transfer Apps & Data and follow the instructions on the screen to finish the activation.
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If you've backed up content previously, you can restore the content from an iCloud backup or restore the content from an iTunes backup. You can also transfer content from an Android phone.