Apple iPhone 12 Pro

The first time you activate iMessage, it may take a while before the activation is completed.

Solution: Set up your phone for iMessaging

Previous step

Next step

Step 1 of 5

Step 1 of 5

1. Find "Messages"

Press Settings.

1. Press Settings.
2. Press Messages.
3. Press the indicator next to "iMessage" to turn on the function.
   If you're an Unlimited SMS customer, you need to turn off iMessage.
4. Press the indicator next to "Send as SMS" to turn the function on or off.
   If you turn on the function, your iMessages will be sent as text messages if the service is unavailable.
5. Slide your finger upwards starting from the bottom of the screen to return to the home screen.

To send and receive iMessages, time zone, date and time need to be correctly set on your phone.

Solution: Set date and time

Previous step

Next step

Step 1 of 5

Step 1 of 5

1. Find "Date & Time"

Press Settings.

1. Press Settings.
2. Press General.
3. Press Date & Time.
4. Press the indicator next to "Set Automatically" to turn on the function.
5. Slide your finger upwards starting from the bottom of the screen to return to the home screen.

If you're having problems sending iMessages to a specific number, the error might be at the receiving end.

Solution: Try sending an iMessage to another number.

To send and receive iMessages, you need to set up your phone correctly for iMessaging.

Solution: Set up your phone for iMessaging

Previous step

Next step

Step 1 of 5

Step 1 of 5

1. Find "Messages"

Press Settings.

1. Press Settings.
2. Press Messages.
3. Press the indicator next to "iMessage" to turn on the function.
   If you're an Unlimited SMS customer, you need to turn off iMessage.
4. Press the indicator next to "Send as SMS" to turn the function on or off.
   If you turn on the function, your iMessages will be sent as text messages if the service is unavailable.
5. Slide your finger upwards starting from the bottom of the screen to return to the home screen.