HTC One XL

Solution: From 12 May 2015, International Roaming is automatically active on new Telstra mobile services. Please visit our web page for more information.

Solution: Select network

Press the menu icon.

Press Settings.

Press Mobile network.

Press Network operators.

Select one of the following options:

Select network manually, go to 2a.

Select network automatically, go to 2b.

Press Search networks.

Your phone searches for networks within range.

A list of available networks will show on your display.

Press the required network.

The display will tell you if you have access to the network you've chosen.

Press Select automatically.

Press the Home key to return to standby mode.

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Solution: Turn flight mode on or off

Press and hold On/Off.

Press Aeroplane mode.

Depending on the current setting, flight mode is turned on or off.

If you turn off flight mode:

Key in your PIN and press OK.

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Solution: Recharge now.

Solution: Please contact us for further assistance.

Solution: Try making a call later or when you're in another area.
Check our Service Status Page for any scheduled or unexpected events, such as maintenance work or outages that may affect your Telstra services.

Solution: Try making a call to another number. If this doesn't help, please contact us.

Solution: Check our network coverage maps for coverage information and to confirm expected signal strength and speeds in your area.

If you've checked the map and aren't getting reception, but think you should be, we need to know about it. Please complete our coverage feedback form on the same page.