HTC One XL
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Help & support guides for your HTC One XL
I can't send and receive email
If you can't send and receive email, there may be several causes of the problem.
Solution: Contact your email provider for the correct settings for the incoming or outgoing server.
Solution: Write and send email
Press the menu icon.
Press Mail.
Press the name of the email account.
Press the required email account.
Press Compose.
Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.
Repeat the procedure to add more recipients.
Press Subject.
Key in a subject for the email.
Press the text input field.
Write the text for your email.
Press Attach.
Press File.
Go to the required folder.
Press the required file to select it.
When the field next to the file is ticked (V), it's selected.
Press Done.
Press Send when you've finished your email.
Press the Home key to return to standby mode.
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Solution: Set up your phone for POP3 email
Press the menu icon.
Press Settings.
Press Mobile network.
Press Access Point Names.
Press Menu.
Press New APN.
Press Name.
Key in Telstra Mail and press OK.
Press APN.
Key in telstra.wap and press OK.
Press MCC.
Key in 505 and press OK.
Press MNC.
Key in 01 and press OK.
Press Authentication type.
Press None.
Press APN type.
Key in default and press OK.
Press Menu.
Press Save.
Press the field next to Telstra Mail to fill in the field.
Press the Home key to return to standby mode.
Press the menu icon.
Press Mail.
If email accounts have been created already:
Press Menu.
Press New account.
Press Other (POP3/IMAP).
Key in your email address.
Press Password and key in the password for your email account.
Press Next.
Press the field below Protocol.
Press POP.
Press the field below Username and key in the username for your email account.
Press the field below POP server and key in the name of your email provider's incoming email server.
Press the field below Security type.
Press None.
Press the field below Server port and key in 110
Press Next.
Press Login required to turn SMTP authentication on or off.
When the field next to the menu item is ticked (V), SMTP authentication is turned on.
Press the field below Username and key in your username for your email provider's outgoing server.
Press the field below Password and key in your password for your email provider's outgoing server.
Press the field below SMTP server and key in the name of your email provider's outgoing server.
Press the field below Security type.
Press None.
Press the field below Server port and key in 25
Press Next.
Key in a name for your email account
Press the field below Your name and key in the required sender name.
Press Finish setup.
Wait while your phone retrieves new email.
Press Menu.
Press Settings.
Press Sync, Send & Receive.
Press Peak time sync.
Press Smart Sync, Manual or the required interval.
Press Off-peak sync.
Press Smart Sync, Manual or the required interval.
Press the Home key to return to standby mode.
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Solution: Set up your phone for Exchange email
Press the menu icon.
Press Settings.
Press Mobile network.
Press Access Point Names.
Press Menu.
Press New APN.
Press Name.
Key in Telstra Mail and press OK.
Press APN.
Key in telstra.wap and press OK.
Press MCC.
Key in 505 and press OK.
Press MNC.
Key in 01 and press OK.
Press Authentication type.
Press None.
Press APN type.
Key in default and press OK.
Press Menu.
Press Save.
Press the field next to Telstra Mail to fill in the field.
Press the Home key to return to standby mode.
Press the menu icon.
Press Mail.
If email accounts have been created already:
Press Menu.
Press New account.
Press Microsoft Exchange ActiveSync.
Key in your email address.
Press Password and key in your password.
Press Next.
Press the field below Server address and key in the server address.
Press the field below Domain and key in the domain.
Press the field below Username and key in your username.
Press This server requires an encrypted SSL connection to turn SSL encryption on or off.
When the field next to the menu item is ticked (V), the function is turned on.
Press Next.
Press Mail, Contacts, Calendar or Tasks to turn synchronisation on or off.
When the field next to the menu item is ticked (V), synchronisation is turned on.
Press Manually or the required setting.
Press Next.
Please note:
Each time your phone connects to the server to synchronise, data charges will apply.
Key in a name for your email account
Press Finish setup.
Press the Home key to return to standby mode.
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Solution: Set up your phone for Telstra Mail
Press the menu icon.
Press Settings.
Press Mobile network.
Press Access Point Names.
Press Menu.
Press New APN.
Press Name.
Key in Telstra Mail and press OK.
Press APN.
Key in telstra.wap and press OK.
Press MCC.
Key in 505 and press OK.
Press MNC.
Key in 01 and press OK.
Press Authentication type.
Press None.
Press APN type.
Key in default and press OK.
Press Menu.
Press Save.
Press the field next to Telstra Mail to fill in the field.
Press the Home key to return to standby mode.
Press the menu icon.
Press Mail.
If email accounts have been created already:
Press Menu.
Press New account.
Press Other (POP3/IMAP).
Key in your Telstra email address.
Press Password and key in the password for your Telstra email account.
Press Manual setup.
Press the field below Protocol.
Press IMAP.
Press the field below Username and key in the username for your Telstra email account.
Press the field below IMAP server and key in imap.telstra.com
Press the field below Security type.
Press SSL.
Press the field below Server port and key in 993
Press Next.
Press Login required to turn on SMTP authentication.
When the field next to the menu item is ticked (V), SMTP authentication is turned on.
Press the field below Username and key in the username for your Telstra email account.
Press the field below Password and key in the password for your Telstra email account.
Press the field below SMTP server and key in smtp.telstra.com
Press the field below Security type.
Press SSL.
Press the field below Server port and key in 465
Press Next.
Key in a name for your email account.
Press the field below Your name and key in the required sender name.
Press Finish setup.
Wait while your phone retrieves new email.
Press Menu.
Press Settings.
Press Sync, Send & Receive.
Press Peak time sync.
Press Smart Sync, Manual or the required interval.
Press Off-peak sync.
Press Smart Sync, Manual or the required interval.
Press the Home key to return to standby mode.
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