HTC One XL
Choose another device
Quick links to popular guides
Browse via device topic
Help & support guides for your HTC One XL
I can't send and receive picture messages
If you can't send and receive picture messages, there may be several causes of the problem.
Solution: Write and send picture messages
Press the menu icon.
Press Messages.
Press Compose.
Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.
Write the picture message.
Press the attachment icon.
Select one of the following options:
Insert picture, go to 4a.
Insert video clip, go to 4b.
Insert audio file, go to 4c.
Press Picture.
Press Gallery.
Go to the required folder.
Press the required picture.
Press Video.
Press Videos.
Go to the required folder.
Press the required video clip.
Press Audio.
Press Music & sounds.
Press the required audio file to select it.
When the field next to the audio file is marked, it's selected.
Press OK.
Press Send when you've finished your picture message.
Press the Home key to return to standby mode.
Step 1 of -
Step 1 of -
Solution: Turn data roaming on or off
Press the menu icon.
Press Settings.
Press Mobile network.
Press Data roaming to turn data roaming on or off.
Press OK, if required.
When the field next to the menu item is ticked (V), the function is turned on.
Press the Home key to return to standby mode.
Step 1 of -
Step 1 of -
Solution: Write and send picture messages
Press the menu icon.
Press Messages.
Press Compose.
Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.
Write the picture message.
Press the attachment icon.
Select one of the following options:
Insert picture, go to 4a.
Insert video clip, go to 4b.
Insert audio file, go to 4c.
Press Picture.
Press Gallery.
Go to the required folder.
Press the required picture.
Press Video.
Press Videos.
Go to the required folder.
Press the required video clip.
Press Audio.
Press Music & sounds.
Press the required audio file to select it.
When the field next to the audio file is marked, it's selected.
Press OK.
Press Send when you've finished your picture message.
Press the Home key to return to standby mode.
Step 1 of -
Step 1 of -
Solution: Activate or deactivate data connections
Press the menu icon.
Press Settings.
Press the field next to Mobile network to select On or Off.
Press the Home key to return to standby mode.
Step 1 of -
Step 1 of -
Solution: Set up your phone for picture messaging
Press the menu icon.
Press Settings.
Press Mobile network.
Press Access Point Names.
Press Menu.
Press New APN.
Press Name.
Key in Telstra MMS and press OK.
Press APN.
Key in telstra.mms and press OK.
Press MMSC.
Key in http://mmsc.telstra.com:8002 and press OK.
Press MMS proxy.
Key in 10.1.1.180 and press OK.
Press MMS port.
Key in 80 and press OK.
Press MCC.
Key in 505 and press OK.
Press MNC.
Key in 01 and press OK.
Press Authentication type.
Press None.
Press APN type.
Key in mms and press OK.
Press Menu.
Press Save.
Press the Home key to return to standby mode.
Press the menu icon.
Press Messages.
Press Menu.
Press Settings.
Press Multimedia messages (MMS).
Press Delivery reports to turn the function on or off.
When the field next to the menu item is ticked (V), the function is turned on.
Press Auto-retrieve to turn on the function.
When the field next to the menu item is ticked (V), the function is turned on.
Press Roaming auto-retrieve to turn off the function.
When the box next to the menu item is empty, the function is turned off.
Press the Home key to return to standby mode.
Step 1 of -
Step 1 of -