HTC One XL
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Help & support guides for your HTC One XL
I can't send and receive picture messages
If you can't send and receive picture messages, there may be several causes of the problem.
Solution: Write and send picture messages
- Press the menu icon.
- Press Messages.
- Press Compose.
- Key in the first letters of the required contact.
- Matching contacts are displayed.
- Press the required contact.
- Write the picture message.
- Press the attachment icon.
- Select one of the following options:
- Insert picture, go to 4a.
- Insert video clip, go to 4b.
- Insert audio file, go to 4c.
- Press Picture.
- Press Gallery.
- Go to the required folder.
- Press the required picture.
- Press Video.
- Press Videos.
- Go to the required folder.
- Press the required video clip.
- Press Audio.
- Press Music & sounds.
- Press the required audio file to select it.
- When the field next to the audio file is marked, it's selected.
- Press OK.
- Press Send when you've finished your picture message.
- Press the Home key to return to standby mode.
Solution: Turn data roaming on or off
- Press the menu icon.
- Press Settings.
- Press Mobile network.
- Press Data roaming to turn data roaming on or off.
- Press OK, if required.
- When the field next to the menu item is ticked (V), the function is turned on.
- Press the Home key to return to standby mode.
Solution: Write and send picture messages
- Press the menu icon.
- Press Messages.
- Press Compose.
- Key in the first letters of the required contact.
- Matching contacts are displayed.
- Press the required contact.
- Write the picture message.
- Press the attachment icon.
- Select one of the following options:
- Insert picture, go to 4a.
- Insert video clip, go to 4b.
- Insert audio file, go to 4c.
- Press Picture.
- Press Gallery.
- Go to the required folder.
- Press the required picture.
- Press Video.
- Press Videos.
- Go to the required folder.
- Press the required video clip.
- Press Audio.
- Press Music & sounds.
- Press the required audio file to select it.
- When the field next to the audio file is marked, it's selected.
- Press OK.
- Press Send when you've finished your picture message.
- Press the Home key to return to standby mode.
Solution: Set up your phone for picture messaging
- Press the menu icon.
- Press Settings.
- Press Mobile network.
- Press Access Point Names.
- Press Menu.
- Press New APN.
- Press Name.
- Key in Telstra MMS and press OK.
- Press APN.
- Key in telstra.mms and press OK.
- Press MMSC.
- Key in http://mmsc.telstra.com:8002 and press OK.
- Press MMS proxy.
- Key in 10.1.1.180 and press OK.
- Press MMS port.
- Key in 80 and press OK.
- Press MCC.
- Key in 505 and press OK.
- Press MNC.
- Key in 01 and press OK.
- Press Authentication type.
- Press None.
- Press APN type.
- Key in mms and press OK.
- Press Menu.
- Press Save.
- Press the Home key to return to standby mode.
- Press the menu icon.
- Press Messages.
- Press Menu.
- Press Settings.
- Press Multimedia messages (MMS).
- Press Delivery reports to turn the function on or off.
- When the field next to the menu item is ticked (V), the function is turned on.
- Press Auto-retrieve to turn on the function.
- When the field next to the menu item is ticked (V), the function is turned on.
- Press Roaming auto-retrieve to turn off the function.
- When the box next to the menu item is empty, the function is turned off.
- Press the Home key to return to standby mode.