Personal Home Support Centre Device Guides Samsung Galaxy A5 (2016) Basic functions I can't start my phone

Samsung Galaxy A5 (2016)

Android 5.1.1
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I can't start my phone

The phone lock code is turned on
Your phone is locked to Telstra
The SIM is faulty
Your SIM has been permanently blocked
The entered PIN is incorrect

Check that the PIN is correct.

Did this solve your problem?

Yes
No
Your phone is network locked to another operator
You're asked to key in the PUK

Can you turn on your phone?

It's important to find out if you can turn on your phone. If you can't turn on your phone, you need to solve this problem first. When the problem is solved, you will most likely also be able to start your phone.

No