Samsung Galaxy A5 (2016)

Android 5.1.1

Search for a topic or a problem

I can't start my phone

1
Find "Lock screen and security"
- Slide your finger downwards starting from the top of the screen.
- Press the settings icon.
- Press Lock screen and security.
2
Create phone lock code using a fingerprint
- Press Screen lock type.
- Press Fingerprints.
- Follow the instructions on the screen to create the phone lock code using your fingerprint and create an extra phone lock code.
3
Turn off use of phone lock code
- Press Screen lock type and key in the current phone lock code.
- Press None.
4
Return to the home screen
- Press the Home key to return to the home screen.

Did this solve your problem?

1
Find "Lock screen and security"
- Slide your finger downwards starting from the top of the screen.
- Press the settings icon.
- Press Lock screen and security.
2
Create phone lock code using a fingerprint
- Press Screen lock type.
- Press Fingerprints.
- Follow the instructions on the screen to create the phone lock code using your fingerprint and create an extra phone lock code.
3
Turn off use of phone lock code
- Press Screen lock type and key in the current phone lock code.
- Press None.
4
Return to the home screen
- Press the Home key to return to the home screen.