Personal Home Support Centre Device Guides Samsung Galaxy A5 (2016) Messaging & email I can't send and receive email

Samsung Galaxy A5 (2016)

Android 5.1.1
Back to section Messaging & email

I can't send and receive email

Your phone hasn't been correctly set up for POP3 email
The email isn't written correctly
The incoming or outgoing mail server isn't available
Your phone hasn't been correctly set up for Telstra Mail
Your phone hasn't been correctly set up for IMAP email

Set up your phone for IMAP email

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Accounts.
Press Add account.
Press Email.
Press Email address and key in your email address.
Press Password and key in the password for your email account.
Press NEXT.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Press IMAP ACCOUNT.
Press the field below
Press the field below
Press the field below
143
Press NEXT.
Press the field below
Press the field below
25
Press Require sign-in to turn on the function.
Press the field below
Press the field below
Press NEXT.
Press the Home key to return to the home screen.
Press Apps.
Press Email.
Press MORE.
Press Settings.
Press the required account.
Press the indicator next to
Press Account name.
Key in the required name and press OK.
Press Your name.
Key in the required sender name and press OK.
Press Sync schedule.
Press Set sync schedule.
Press the required setting.
Press the Return key.
Press Notifications.
Press the required email account.
Press the indicator to turn the function on or off.
Press the Home key to return to the home screen.
  • 1
    Find "Accounts"
    • Slide your finger downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Accounts.
  • 2
    Create new email account
    • Press Add account.
    • Press Email.
  • 3
    Enter email address
    • Press Email address and key in your email address.
  • 4
    Enter password
    • Press Password and key in the password for your email account.
    • Press NEXT.
    • If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
  • 5
    Select server type
    • Press IMAP ACCOUNT.
  • 6
    Enter username
    • Press the field below "User name" and key in the username for your email account.
  • 7
    Enter incoming server
    • Press the field below "IMAP server" and key in the name of your email provider's incoming server.
  • 8
    Enter incoming port
    • Press the field below "Port" and key in 143.
    • Press NEXT.
  • 9
    Enter outgoing server
    • Press the field below "SMTP server" and key in the name of your email provider's outgoing server.
  • 10
    Enter outgoing port
    • Press the field below "Port" and key in 25.
  • 11
    Turn on SMTP authentication
    • Press Require sign-in to turn on the function.
    • Press the field below "User name" and key in the username of your email provider's outgoing server.
    • Press the field below "Password" and key in the password for your email provider's outgoing server.
    • Press NEXT.
  • 12
    Return to the home screen
    • Press the Home key to return to the home screen.
  • 13
    Find "Settings"
    • Press Apps.
    • Press Email.
    • Press MORE.
    • Press Settings.
  • 14
    Turn on email synchronisation
    • Press the required account.
    • Press the indicator next to "Sync account" to turn on the function.
  • 15
    Enter email account name
    • Press Account name.
    • Key in the required name and press OK.
  • 16
    Key in sender name
    • Press Your name.
    • Key in the required sender name and press OK.
  • 17
    Select settings for retrieval of new email
    • Press Sync schedule.
    • Press Set sync schedule.
    • Press the required setting.
    • Press the Return key.
  • 18
    Turn email notifications on or off
    • Press Notifications.
    • Press the required email account.
    • Press the indicator to turn the function on or off.
  • 19
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

Yes
No

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No