Personal Home Support Centre Device Guides Samsung Galaxy S7 edge Messaging & email I can't send and receive picture messages

Samsung Galaxy S7 edge

Android 6.0
Back to section Messaging & email

I can't send and receive picture messages

Your phone hasn't been correctly set up for picture messaging
The picture message isn't written correctly

Write and send picture messages

Press Messages.
Press the new message icon.
Press Enter recipients and key in the first letters of the recipient's name.
Press the required contact.
Press the text input field and write the text for your picture message.
Press the attachment icon.
Press OTHER.
Press Image.
Press the drop down list in the top left corner of the display.
Press Albums and go to the required folder.
Press the required picture.
Press DONE.
Press the attachment icon.
Press OTHER.
Press Video.
Press the drop down list in the top left corner of the display.
Press Albums and go to the required folder.
Press the required video clip.
Press the attachment icon.
Press OTHER.
Press Audio.
Press the required audio file.
Press DONE.
Press SEND when you've written your picture message.
Press the Home key to return to the home screen.
  • 1
    Create new picture message
    • Press Messages.
    • Press the new message icon.
  • 2
    Select recipient
    • Press Enter recipients and key in the first letters of the recipient's name.
    • Press the required contact.
  • 3
    Write text
    • Press the text input field and write the text for your picture message.
  • 4
    Insert a picture
    • Press the attachment icon.
    • Press OTHER.
    • Press Image.
    • Press the drop down list in the top left corner of the display.
    • Press Albums and go to the required folder.
    • Press the required picture.
    • Press DONE.
  • 5
    Insert a video clip
    • Press the attachment icon.
    • Press OTHER.
    • Press Video.
    • Press the drop down list in the top left corner of the display.
    • Press Albums and go to the required folder.
    • Press the required video clip.
  • 6
    Insert an audio file
    • Press the attachment icon.
    • Press OTHER.
    • Press Audio.
    • Press the required audio file.
    • Press DONE.
  • 7
    Send the picture message
    • Press SEND when you've written your picture message.
  • 8
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

Yes
No
Mobile data is turned off
Data roaming is turned off
There's an error at the receiving end

Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive picture messages.

No