Personal Home Support Centre Device Guides Google Pixel 5 Messaging & email Set up your phone for Telstra Mail

Google Pixel 5

Android 11.0
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Set up your phone for Telstra Mail

You can set up your phone to send and receive email from your Telstra email account. Remember, you need to set up your phone for internet and create a Telstra email account.
Select an alternative email configuration:
- Set up your phone for POP3 email
- Set up your phone for IMAP email
- Set up your phone for Exchange-email

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Accounts.
Press Add account.
Press Personal (IMAP).
Press the field below
Press NEXT.
Press the field below
Press NEXT.
Press the field below
Press the field below
imap.telstra.com
Press the field below
993
Press the drop down list below
Press SSL/TLS (accept all certificates) to turn on the function.
Press NEXT.
Press the indicator next to
Press the field below
Press the field below
Press the field below
smtp.telstra.com
Press the field below
465
Press the drop down list below
Press SSL/TLS (accept all certificates) to turn on the function.
Press NEXT.
Press the drop down list below
Press the required setting.
Press the field next to
Press the field next to
Press NEXT.
Press the field below
Press Your name and key in the required sender name.
Press NEXT.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
  • 1
    Find "Accounts"
    • Slide two fingers downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Accounts.
  • 2
    Create new email account
    • Press Add account.
  • 3
    Select server type
    • Press Personal (IMAP).
  • 4
    Enter email address
    • Press the field below "Enter your email address" and key in your Telstra email address.
      E.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
    • Press NEXT.
  • 5
    Enter password
    • Press the field below "Password" and key in the password for your Telstra email account.
    • Press NEXT.
  • 6
    Enter username
    • Press the field below "Username" and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 7
    Enter incoming server
    • Press the field below "Server" and key in imap.telstra.com.
  • 8
    Enter incoming port
    • Press the field below "Port" and key in 993.
  • 9
    Turn on encryption of incoming email
    • Press the drop down list below "Security type".
    • Press SSL/TLS (accept all certificates) to turn on the function.
    • Press NEXT.
  • 10
    Turn on SMTP authentication
    • Press the indicator next to "Require sign-in" to turn on the function.
    • Press the field below "Username" and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
    • Press the field below "Password" and key in the password for your Telstra email account.
  • 11
    Enter outgoing server
    • Press the field below "SMTP server" and key in smtp.telstra.com.
  • 12
    Enter outgoing port
    • Press the field below "Port" and key in 465.
  • 13
    Turn on encryption of outgoing email
    • Press the drop down list below "Security type".
    • Press SSL/TLS (accept all certificates) to turn on the function.
    • Press NEXT.
  • 14
    Select setting for retrieval of new email
    • Press the drop down list below "Sync frequency:".
    • Press the required setting.
  • 15
    Turn email notifications on or off
    • Press the field next to "Notify me when emails arrive" to turn the function on or off.
  • 16
    Turn email synchronisation on or off
    • Press the field next to "Sync email for this account" to turn the function on or off.
    • Press NEXT.
  • 17
    Enter email account name
    • Press the field below "Account name (optional)" and key in the required name.
  • 18
    Key in sender name
    • Press Your name and key in the required sender name.
    • Press NEXT.
  • 19
    Return to the home screen
    • Slide your finger upwards starting from the bottom of the screen to return to the home screen.