Personal Home Support Centre Device Guides Google Pixel XL Internet & entertainment I can't install an app

Google Pixel XL

Android 7.1
Back to section Internet & entertainment

I can't install an app

Your Google account payment information is incorrect
There's not enough memory on your phone
The selected app isn't available in your country

Install apps from Google Play

Slide your finger upwards starting from the bottom of the screen.
Press Play Store.
Press the search field.
Key in the name or subject of the required app and press the search icon.
Press the required app.
Press INSTALL and follow the instructions on the screen to install the app.
Press the Home key to return to the home screen.
  • 1
    Find "Play Store"
    • Slide your finger upwards starting from the bottom of the screen.
    • Press Play Store.
  • 2
    Find app
    • Press the search field.
    • Key in the name or subject of the required app and press the search icon.
  • 3
    Install app
    • Press the required app.
    • Press INSTALL and follow the instructions on the screen to install the app.
      If you've selected a paid app, press the price to install the app.
  • 4
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

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Your Google account hasn't been activated on your phone

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to install apps.

No