Personal Home Support Centre Device Guides Google Pixel XL Messaging & email I can't send and receive email

Google Pixel XL

Android 7.1
Back to section Messaging & email

I can't send and receive email

Your phone hasn't been correctly set up for POP3 email
Your phone hasn't been correctly set up for Exchange email
The email isn't written correctly
The incoming or outgoing mail server isn't available
Your phone hasn't been correctly set up for Telstra Mail
Your phone hasn't been correctly set up for IMAP email

Set up your phone for IMAP email

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Accounts.
Press Add account.
Press Personal (IMAP).
Press the field below
Press NEXT.
Press the field below
Press NEXT.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Press the field below
Press the field below
Press the field below
143
Press NEXT.
Press Require sign-in to turn on the function.
Press the field below
Press the field next to
Press the field below
Press the field below
25
Press NEXT.
Press the drop down list below
Press the required setting.
Press Notify me when emails arrive to turn the function on or off.
Press Sync emails from this account to turn on the function.
Press NEXT.
Press the field below
Press the field below
Press NEXT.
Press the Home key to return to the home screen.
  • 1
    Find "Accounts"
    • Slide your finger downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Accounts.
  • 2
    Create new email account
    • Press Add account.
    • Press Personal (IMAP).
  • 3
    Enter email address
    • Press the field below "Enter your email address" and key in your email address.
    • Press NEXT.
  • 4
    Enter password
    • Press the field below "Password" and key in the password for your email account.
    • Press NEXT.
    • If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
  • 5
    Enter username
    • Press the field below "Username" and key in the username for your email account.
  • 6
    Enter incoming server
    • Press the field below "Server" and key in the name of your email provider's incoming server.
  • 7
    Enter incoming port
    • Press the field below "Port" and key in 143.
    • Press NEXT.
  • 8
    Turn on SMTP authentication
    • Press Require sign-in to turn on the function.
    • Press the field below "Username" and key in the username of your email provider's outgoing server.
    • Press the field next to "Password" and key in the password for your email provider's outgoing server.
  • 9
    Enter outgoing server
    • Press the field below "SMTP server" and key in the name of your email provider's outgoing server.
  • 10
    Enter outgoing port
    • Press the field below "Port" and key in 25.
    • Press NEXT.
  • 11
    Select settings for retrieval of new email
    • Press the drop down list below "Sync frequency".
    • Press the required setting.
  • 12
    Turn email notifications on or off
    • Press Notify me when emails arrive to turn the function on or off.
  • 13
    Turn on email synchronisation
    • Press Sync emails from this account to turn on the function.
    • Press NEXT.
  • 14
    Enter email account name
    • Press the field below "Account name (optional)" and key in the required name.
  • 15
    Key in sender name
    • Press the field below "Your name" and key in the required sender name.
    • Press NEXT.
  • 16
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

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Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No