Your phone doesn't turn on correctly

I can't turn on my phone

1
Turn on your phone
- Press and hold On/Off until your phone is turned on.
2
Enter your PIN
- If you're asked to key in your PIN, do so and press OK.
  If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting customer services. Please note: If you key in the wrong PUK ten times in a row, your SIM will be blocked permanently. In this case, you need a new SIM from Telstra.
3
Turn off your phone
- Press and hold On/Off until a pop-up menu is displayed.
- Press Power off.
- Press Power off.

Did this solve your problem?

1
Turn on your phone
- Press and hold On/Off until your phone is turned on.
2
Enter your PIN
- If you're asked to key in your PIN, do so and press OK.
  If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting customer services. Please note: If you key in the wrong PUK ten times in a row, your SIM will be blocked permanently. In this case, you need a new SIM from Telstra.
3
Turn off your phone
- Press and hold On/Off until a pop-up menu is displayed.
- Press Power off.
- Press Power off.

Did this solve your problem?